ReplyFlow — WhatsApp Sales Assistant
Answer customers on WhatsApp automatically: a product catalogue, order capture in Arabic or English, auto-replies, and a shared inbox where a human can take over any conversation.
ReplyFlow reads incoming WhatsApp messages, answers questions about your products and prices, and turns “I want two of X” into an order — in Arabic or English. When it is unsure, or the customer asks for a person, the conversation moves to the shared inbox and an agent takes over.
A built-in test chat lets you try everything without a phone. The WhatsApp Cloud API connection (webhook with signature check, 24-hour window rule) is implemented and unit-tested; live sending needs your own Meta credentials, which we have not been able to test against here.
Key features
- Product catalogue with prices and stock used for answers
- Order capture from free text in Arabic and English, with quantities
- Auto-replies for common questions (hours, location, delivery)
- Shared inbox with human takeover and “waiting for a human” queue
- Order management with status and customer history
- Built-in test chat — no phone needed
- Reports: conversations, sales, average order, sales funnel, best sellers
- WhatsApp Cloud API webhook with signature verification and 24-hour window handling (live sending not tested here)
- Roles, audit log, Arabic (RTL) and English
- Two-factor sign-in (authenticator app) with single-use recovery codes
- Automatic daily backups with one-click download and integrity check
- Installable on phones and tablets (PWA) with an offline-friendly shell
- REST API, signed webhooks and CSV import (API keys, 120 req/min, Pro plan and above; import on every plan)
- Broadcast campaigns by customer segment with scheduling, throttled sending and automatic opt-out on STOP (Pro plan). Live WhatsApp sending needs your own Cloud API credentials
- Conversation flows: keyword-triggered multi-step questions with run logs (Pro plan)
- Customer feedback & NPS: rating links and printable QR codes, with instant alerts on low scores
- Custom fields on any screen, dark mode and Ctrl+K quick search
- Automations: when a record is added or a status changes, alert the team on their phones or message the customer automatically
- Full change history per record (who changed what, before and after) and bulk actions on lists
- Quick replies in the inbox, team response-time report per agent, and an automatic satisfaction survey when a chat is handed back to the bot
- Multi-branch head office: every branch's live figures side by side with group totals (Business plan)
- AI assistant (Claude or any OpenAI-compatible model) answers from your own catalogue, prices, FAQ and notes, never invents prices, hands angry chats to a person, and suggests replies to agents in one click (Pro plan; your own API key)
- Facebook Messenger and Instagram Direct in the same inbox as WhatsApp, with the same bot, order flow and signed webhooks
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